Unit P218 minEnglish

Verifying the Requester and the Legal Process

Readiness training. LEA.Training does not grant any official certificate, licence or authority.

A request has arrived, and it has a row in the request log (unit P1, Receiving and Logging Requests; Publishing Your Rules). It looks official. It may be genuine. It may be a forgery, sent by someone who wants a user's home address.

Answer two questions before you look at any data. Who is asking? What legal paper do they hold?

Focus: verify the person, then the paper. Urgency is never a reason to skip either check.

Learning objectives

  • Check a requester's identity by domain, call-back and service details.
  • Say what a portal account proves, and what it does not.
  • Handle a request from a foreign authority, or one that arrives through another authority.
  • Check a legal document: right type, right authority, signed, in date.
  • Recognise the warning signs of a forged request, above all a forged emergency request.
  • Use a verification checklist and record the result.

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