Refunds and cancellations

Our courses are digital: you can start learning as soon as you pay. This is our refund policy.

Our 14-day promise

• If you are not happy with a course, ask for a refund within 14 days of buying it.
• We give a full refund as long as you have not yet received a Record of Completion for that course.
• You do not have to give a reason, and there is no fee.
• For a bundle, the 14 days and the Record rule apply to the bundle as a whole; we can also refund the courses in the bundle you have not started, if you prefer.

If you live in the European Union or the United Kingdom

We do not currently sell to buyers whose billing address is in the European Union, the European Economic Area or the United Kingdom, so this section has no effect today. It applies to any purchase made after we start selling there.

By law you have 14 days from purchase to cancel a course bought online, for any reason. We do not ask you to give up this right when you start learning, so you can cancel within 14 days even if you have started or finished the course. Email billing@vanaranya.com or support@lea.training with your order reference and the words "I cancel my purchase". We refund the full price, including any tax, within 14 days of your message, to the way you paid. Your access ends and any Record from that course is withdrawn.

If something goes wrong on our side

If you cannot use a course because of a fault on our side that we cannot fix within a reasonable time, or the course is very different from what the course page said, we will refund you — at any time during your access period, not only in the first 14 days. We may offer you a longer access period instead; you can choose the refund.

How to ask

Email support@lea.training (or billing@vanaranya.com for billing) from the email on your account, with your order reference. We reply within 2 working days.

What happens after a refund

• We refund to the way you paid (through Stripe). We send it within 5 working days of agreeing; your bank or card provider may take up to 10 more working days to show it.
• Your access to the course ends. Any Record of Completion from the course is withdrawn.
• We issue a refund receipt.

Organisations

Organisations that bought seats can get a refund for seats nobody has started within 14 days of purchase. Other terms may be in the organisation's agreement with us.

Not refundable

• Courses you got free (for example with a 100% discount code) — there is nothing to refund.
• After 14 days, or once you have a Record of Completion, except where something went wrong on our side or the law gives you a right to cancel.