Delete your account

You can ask us to delete your LEA.Training account at any time.

How to delete your account

On the website: sign in, open My account and choose Delete account. You will see what is removed and what we must keep. Type your password again and confirm.

• Your account is closed at once: you are signed out on every device, the account can no longer be used on the website or in the app, emails about new courses stop, and your Records of Completion can no longer be checked on our verify page.
• If you have confirmed an email address with us, we send one email to confirm the deletion.
• Your personal data is erased 30 days later (from May 2027: at least one year after it was last used, as the table below explains). Until then it is locked and used for nothing else; the wait lets us put right a mistake, or a deletion made by someone who got into your account. If you did not ask for it, write to grievance@vsvsv.tech before that date.
• When it is erased, what you wrote in the old app goes too: forum questions (with the answers to them), forum answers, course and trainer reviews, and your chat conversations.

If your account has no password (for example you signed in with a social account in the old app), set one first with "Forgot password" on the sign-in page.

In the LEA.Training app:

1. Open the app on your device.
2. Sign in with your phone number or email and your password, if you are not signed in already.
3. Tap the account icon to open the account screen.
4. Tap Delete Profile.
5. Read the confirmation message and confirm.

Deleting in the app has the same effect as deleting on the website.

Before you delete: download the PDF of any Record of Completion you want to keep. After deletion the Record can no longer be checked on our verify page.

What we erase

• Your account: name, email, mobile number, password hash, your choices and settings.
• Your learning: lessons opened and completed, answers, scores and assessment attempts.
• Your Records of Completion (the verify page will say no record was found).
• Your sign-in sessions (you are signed out everywhere).
• What you wrote in the old LEA.Training app: forum questions and the answers others gave to them, your forum answers, your course and trainer reviews, and your chat conversations (all messages in them). Photos or files you sent in a chat, and an old profile picture, are no longer linked to you or shown anywhere; the stored copies are not yet removed automatically — write to grievance@vsvsv.tech if you want them removed.

What we must keep, and for how long

What	Why	How long
GST tax invoices, credit notes and order records	Indian GST law and company law require us to keep accounting records	8 years after the end of the financial year
A note that the account was deleted, and when	To prove we did what you asked	3 years
Server logs (IP address, date and time, page asked for, browser type)	Security, and the Indian CERT-In rule on keeping logs; seen only by server staff, never used for marketing	180 days from when they were made (from May 2027: one year, as the data-protection rules require)
Backups	Restoring the service after a failure	Deleted data drops out within 30 days
From May 2027: the personal data and logs of each use of it	Indian data-protection rules (Digital Personal Data Protection Rules 2025, rule 8(3)) require it; kept locked, used for nothing else	One year from that use, then erased

We keep only what the law needs, use it only for that purpose, and delete it at the end of the period.

If you cannot sign in

Write to grievance@vsvsv.tech from the email address on your account (or tell us the mobile number on your account), with the words "Please delete my account". We will send you a code to confirm it is you, and close the account within 7 days of your confirmation. The same 30-day wait then applies before the personal data is erased.